mm78 FAQ — Questions and Answers

If you suddenly can't access your account, contact mm78 Live Chat 24/7 right away. You can also email [email protected] from your registered email address to request an account suspension. Once we receive your report, our technical team will review it and act immediately. Your security is our top priority at all times.

Our platform uses SSL (Secure Socket Layer) encryption to protect all player personal data. Financial transactions pass only through encrypted, secure channels. Player data is never sold or shared with third parties.

To enable two-step verification on mm78, log in, go to Account Settings, and turn on two-step verification under the "Security Settings" section. With this enabled, anyone trying to access your account from an unknown device won't be able to get in without the OTP code, giving your account an extra layer of protection.

Never share it. mm78 staff will never ask for your OTP code, login code, or password under any circumstances. Anyone who does is likely a scammer — report it to us immediately via Live Chat. Keeping your personal data safe is your own responsibility.

Set a strong password (combining letters, numbers, and symbols), do not reuse the same password elsewhere, log out every time after you are done, and avoid logging in over public Wi-Fi. Following these simple steps is all it takes to use your mm78 account with confidence.

Log in to your mm78 account, tap "Deposit", and select KBZPay. Transfer the amount to our payment number via KBZPay, then enter the Transaction ID in the deposit form. The minimum deposit is 5,000 Ks. Deposits are usually processed within minutes.

If it has been more than 15 minutes since your deposit, try refreshing your balance. If it still has not changed, contact Live Chat with your Transaction ID. In cases where processing takes longer, the bank may need time to confirm the transfer — our team will help you sort it out quickly. We promise never to leave your account unattended.

You can deposit at mm78 using KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. All methods have a minimum of 5,000 Ks with practically no upper limit. Pick whichever method suits you and start playing.

The minimum deposit amount for any payment method is 5,000 Ks. This applies equally to KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. On your first deposit, you can get a 100% welcome bonus — double your deposit amount up to 300,000 Ks.

The process is the same as KBZPay — on the deposit page, select Wave Money or AYA Pay, transfer to our receiving number, then fill in the Reference / Transaction code in the form. Use only the number we provide to avoid sending money to the wrong account.

mm78 carries out KYC (Know Your Customer) checks to maintain financial security and fairness. This protects players' funds from unauthorised access and ensures the platform's integrity. Once verification is complete, withdrawals become smoother.

You can submit either a Myanmar National Registration Card (NRC) or a Passport. Photos must be well-lit with the text and image clearly visible, and the document must not be expired. If anything else is needed, we will contact you.

Verification documents are stored only on SSL-encrypted servers, and access is limited to the minimum number of staff needed for KYC checks. We commit to full compliance with our privacy policy and never share your documents with third parties.

Players are normally required to go through KYC verification when making their first withdrawal. If you deposit and want to play, you do not need to complete it right away — you can keep playing until you request a withdrawal. However, completing KYC in advance means less waiting time when you do withdraw.

At mm78, players can set their own deposit limit for any amount they choose. Go to Account Settings, then the "Responsible Gaming" section, where you can set daily, weekly, or monthly deposit limits. The limit takes effect immediately, and there is a cooling period before any changes can be made, so it helps you keep your spending under control.

The mm78 platform is for players aged 21 and over only. Age verification is part of the KYC process. We do not allow players under 21 to participate and enforce this policy strictly.

Hiding your gambling from others, chasing losses, or having your daily life affected by betting costs — if these signs appear, it may be problem gambling. Visit the mm78 Responsible Gaming page for self-assessment tools.

Cooling-off is a short-term account suspension lasting a few days or a week. Self-exclusion is a longer suspension lasting weeks or months, during which you cannot access your account by any means. Both can be requested through Live Chat and we will action them immediately.

You can reach us via mm78 Live Chat (24/7) or by emailing [email protected]. We assist in Burmese and handle your personal information confidentially. Visit the Responsible Gaming page for more resources.

Withdrawals at mm78 normally arrive within 5 to 30 minutes. Delays are usually caused by incomplete KYC or processing times on the bank's side. If it has been over 30 minutes, you can check via Live Chat.

The minimum withdrawal amount for any payment method is 10,000 Ks. This applies equally to KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. Winnings below that amount cannot be withdrawn — you can leave them in your balance and add to them later.

Withdrawals can only be made to a wallet registered in the player's own name. The withdrawal method does not have to match the deposit method — you can set your own KBZPay, Wave Money, AYA Pay, CB Pay, or bank account. Withdrawals to someone else's wallet are not allowed.

First check whether your KYC is complete, then check that your payment method details are correct. If there is a delay on the bank's side, it can be harder to resolve quickly. If everything looks correct and it has been more than 30 minutes, contact Live Chat with your Transaction ID and we will follow up with the bank.

If you receive the welcome bonus (100% up to 300,000 Ks), the bonus amount must be wagered 25 times (25x) before you can withdraw. For example — if you deposit 20,000 Ks and receive a 20,000 Ks bonus, the wagering requirement is 20,000 × 25 = 500,000 Ks. Once that amount is met, the remaining balance can be withdrawn.